“Yes, I do understand your concern. Because of the bad image created by some pyramid schemes, it is normal for many people to think that all products sold through MLM companies are over-priced. However, let me assure you that for a good MLM company like ours to be solid and long term, we have to price our products fairly and actually, you will find that as a distributor you will be able to buy the products at below market value.”
“One of the things we are very proud of is that we offer our customers value for money and over the last xxx years, we have been able to grow in leaps and bounds because our customers appreciate us too. While some products may seem cheap, the most important thing a consumer should consider is value for money. While we can buy a laptop computer for, say US$1,000, how come many of us choose to buy laptop that costs US$2,000 to US$3,000? Value for money.”
However, you must avoid criticizing the products or services your customers are currently using, because there is no way of knowing how strongly they believe in them, or, because you cause them embarrassment, in making them admit to having made a mistake in their original purchase.